Order Processing Time

Orders are processed within 1–2 business days after they are placed. This does not include weekends or public holidays. Orders placed after 3:00 PM CST will be processed the next business day.
Note: Shipping transit time (3–5 business days) begins after the 1–2 business day processing period.

Shipping Methods:

• Domestic Shipping (Continental U.S. Only):
  1. Standard Shipping: Free shipping is available on orders of $99 or more (before tax).
  2. For orders under $99, shipping charges are calculated at checkout based on your location and selected service.
  3. Delivery typically takes 3–5 business days after processing

Expedited Shipping Options:

• We offer Expedited, 2nd Day Air, and Next Day Delivery options for select items marked with the “Expedited Shipping Available” icon.
• These are paid premium services and can be selected during checkout if available.
• All expedited shipping options bypass our standard processing time and are prioritized for same-day shipment. However, they do not override the order cutoff time (3:00 PM CST), and are not fulfilled on weekends or public holidays, as most carriers do not operate on those days.

Next Day Delivery Delay Policy:

• If your Next Day Delivery order arrives 1 business day late, we will refund 50% of the shipping charge.
• If it arrives more than 1 business day late, we will refund 100% of the shipping charge.
• This refund applies even when the delay is caused by carrier service interruptions such as weather or operational issues.

Shipping Costs

• Free Standard Shipping: Automatically applied to all eligible domestic orders of $99 or more (before tax).
• Calculated Shipping: For orders under $99 or for expedited delivery, shipping rates are calculated at checkout based on destination and service level.
• International Shipping: Not available at this time.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking details.

Please allow up to 48 hours for tracking to update after dispatch

You can also log in at www.beenimax.com and visit My Account → My Orders to track your shipment.

Carrier Tracking Links:

• UPS and FedEx tracking is available via direct links in your shipping confirmation email.

Delivery Confirmation & Signature Policy

Most packages do not require a signature at delivery. However, high-value orders may require a signature for security reasons.

Lost, Stolen, or Damaged Orders

• If your order is lost or arrives damaged, contact us at support@beenimax.com within 7 days of the expected delivery date. We will assist with a replacement or refund.
• If the package is marked “delivered” by the carrier but you did not receive it, we are not responsible for theft after delivery. In such cases, please file a claim with the carrier.
• Customers are responsible for providing a complete and accurate shipping address. We are not liable for delays or losses due to incorrect address information.

Potential Service Interruptions:

Orders may be delayed due to events beyond our control, including:

• Carrier service issues
• Severe weather
• Holidays
• Supply chain disruptions

We will notify you via email if we become aware of any delay affecting your shipment.

Returns and Exchanges:

For details on how to return or exchange a product, please refer to our official policy here:
www.beenimax.com/return-policy

Legal Disclaimer

Beenimax is not liable for shipping delays, delivery failures, or damages resulting from causes outside our control, including but not limited to:

• Natural disasters
• Civil disturbances
• Labor shortages
• Carrier errors
• Force majeure events

Contact Information:

For any questions or concerns regarding shipping, please reach out to us at support@beenimax.com.